Introduction

These Terms of Service (“Terms”) are a contract between you (“you” or “User”) and [PullSight entity name, e.g., Meliora Group LTD] (“PullSight,” “we,” “our,” or “us”). These Terms govern your access to and use of [https://pullsight.ai] (the “Website”), our web application and GitHub App (the “App”), and all related software, content, features, and services (collectively, the “Services”), whether as a visitor, organization owner, or authorized user.

By accessing or using the Services, you agree to these Terms and our Privacy Policy ([link to /privacy]). If you do not agree, do not use the Services.

Third-party dependencies. Your ability to use PullSight depends on third-party platforms (e.g., GitHub) and AI model providers. Their terms apply to you, and they may change those terms at any time.

1) Eligibility & Age

The Services are intended for business and professional use.

• If you reside outside the EEA/UK/Switzerland: you must be 13+.
  
  
• If you reside in the EEA/UK/Switzerland: you must be 16+ (or the lower age permitted by local law for online services).
  
  
• You further represent that you have authority to bind your company or organization to these Terms.
  
  

2) Changes to These Terms

We may update these Terms by posting a revised version on the Website with a new “Effective Date.” Material changes will be reasonably highlighted or notified. Continued use after the Effective Date constitutes acceptance.

3) About PullSight

PullSight provides AI-assisted code review and developer workflow insights. We integrate with GitHub to analyze pull requests and related signals to surface feedback, suggestions, and metrics.

4) Accounts, Organizations & Authorized Users

Third-Party Account Connection. To use core features, you connect a GitHub account/organization (“Third-Party Account”). You authorize PullSight to access permitted GitHub scopes (e.g., profile, org membership metadata, repo and PR metadata) to provide the Services. You control the scopes via GitHub’s permission model.

Your Responsibilities.

• Maintain the confidentiality of your credentials and access tokens.
  
  
• You are responsible for all actions taken under your account and by Authorized Users you invite or permit (including contractors).
  
  
• You represent and warrant you have all rights and consents to (i) connect the Third-Party Account and (ii) grant PullSight the requested access without breaching any agreement or law.
  
  

Organizations. If you enable org-wide use, you must ensure only authorized personnel can access the Services for your repos. You are liable for your Authorized Users’ compliance.

5) Acceptable Use (Prohibited Uses)

You agree not to, and not to allow others to:

• Violate any applicable law or third-party right;
  
  
• Upload or process content that exploits or harms minors;
  
  
• Infringe, misappropriate, or violate IP, privacy, or other rights;
  
  
• Probe, scan, or test the security or vulnerabilities of the Services; introduce malware or perform denial-of-service attacks;
  
  
• Use bots or scraping to copy content except as permitted by robots.txt or written authorization;
  
  
• Resell, sublicense, or share access except as expressly allowed;
  
  
• Use the Services to build, train, or improve a competing model or service;
  
  
• Circumvent usage limits, quota, or billing;
  
  
• Reverse engineer any non-open-source portion of the Services except to the extent such restriction is prohibited by law.
  
  

We may suspend or terminate accounts that violate these Terms or our policies.

6) AI/LLM Providers & Model Policy

PullSight integrates with AI providers such as OpenAI and Anthropic (collectively, “Model Providers”). By using the Services, you also agree to comply with applicable Model Provider usage policies and terms.

Provider Usage Rules (non-exhaustive):

• No illegal activity; no child sexual abuse material;
  
  
• No hateful, harassing, or violent content;
  
  
• No generation or distribution of malware;
  
  
• No activities with high risk of physical or economic harm;
  
  
• No fraudulent/deceptive practices;
  
  
• No violations of privacy or attempts to identify individuals except as permitted by law;
  
  
• No medical, legal, or financial advice represented as professional advice without qualified human review;
  
  
• No political campaigning or lobbying via model outputs.
  
  

We may change Model Providers or routing at any time.

7) Term; Suspension & Termination

These Terms begin when you first use the Services and continue until terminated.

We may suspend or terminate the Services or your access (in whole or part) immediately if: (i) you breach these Terms; (ii) your use creates security risk, legal exposure, or disrupts others; (iii) required by law or a third-party platform; or (iv) for non-payment.

You may terminate at any time by canceling your subscription and discontinuing use. Upon termination: (a) your license ends; (b) access ceases; (c) fees due remain payable; and (d) provisions that by nature should survive will survive (e.g., IP, confidentiality, disclaimers, limitations, payment, governing law).

8) Privacy & Data Protection

Our collection and use of personal data is described in our Privacy Policy ([link to /privacy]). For EEA/UK/Swiss customers, our Data Processing Addendum (DPA) with Standard Contractual Clauses applies where PullSight acts as a processor ([link to /legal/dpa]). You are the controller of Customer Personal Data you supply to us; you represent you have a lawful basis for processing and appropriate notices/consents.

9) Intellectual Property; License; Feedback

Ownership. The Services, including software, UI, documentation, models (excluding third-party models), and content, are owned by PullSight or its licensors and are protected by IP laws.

License to You. Subject to these Terms and payment of applicable fees, PullSight grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes.

Restrictions. You may not copy, modify, create derivative works of, or publicly display the Services except as expressly allowed; you may not use the Services to build a competing product or to train models (except where expressly permitted in writing).

Feedback. If you provide feedback or suggestions, you grant PullSight a perpetual, irrevocable, worldwide, royalty-free license to use and exploit it without obligation.

10) Customer Content, Code & Outputs

Definitions.

• “Customer Content” means code, comments, documentation, metadata, PRs, and other materials you submit or make available to the Services (including via GitHub).
  
  
• “Outputs” means suggestions, reviews, summaries, metrics, and other content the Services generate for you.
  
  

Customer Content. As between you and PullSight, you own your Customer Content. You grant PullSight a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and analyze Customer Content to provide and improve the Services (including quality, safety, and reliability), comply with law, and enforce these Terms. Unless you enable an explicit opt-in setting permitting broader use, we do not use your private repository code to train proprietary models. We may use de-identified telemetry and usage statistics for analytics and service improvement.

Outputs. As between you and PullSight, and subject to third-party rights and your compliance with these Terms, PullSight assigns to you any right PullSight may have in Outputs generated from your Customer Content. Outputs may be similar or identical to outputs generated for others based on similar inputs or prompts.

Your Duties. You are solely responsible for: (i) backing up Customer Content; (ii) verifying Outputs for accuracy, completeness, and fitness for purpose; and (iii) ensuring your inputs/outputs comply with applicable law and third-party terms (e.g., repo licenses, confidentiality, export controls).

11) Confidentiality

Each party (the “Receiving Party”) may access non-public information of the other (the “Disclosing Party”) that is identified as confidential or should reasonably be understood to be confidential (“Confidential Information”). The Receiving Party will (a) use Confidential Information only to perform under these Terms; and (b) protect it using at least the same degree of care it uses for its own confidential information (not less than reasonable care). Exceptions include information that is: (i) public through no fault; (ii) already known; (iii) lawfully received from a third party without duty of confidentiality; or (iv) independently developed without use of Confidential Information. Required disclosures (e.g., legal process) are permitted with prompt notice (where lawful) and reasonable cooperation to seek protection.

12) Subscriptions, Fees & Payment

Plans & Billing. Subscription plans and current prices are shown at [link to /pricing]. Plans may include usage limits (e.g., PRs/month, seats, repos). You authorize us and our payments provider (e.g., Stripe) to charge your payment method on a recurring basis per your selected billing cycle (monthly/annual) until you cancel.

Taxes & VAT. Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and charges (including VAT). Where required, we will collect VAT based on the billing details you provide. If you supply a valid VAT number and qualify for reverse charge, you are responsible for self-assessment as applicable.

Changes & Trials. We may modify prices or plan features prospectively with reasonable notice. Trial and promotional offers are subject to their stated terms and may be changed or discontinued at any time.

Cancellations & Refunds. You may cancel any time before the next billing cycle; cancellation takes effect at period end. Except where required by law or expressly stated, fees are non-refundable. For EEA consumers (if applicable) using the Services outside a business context, statutory withdrawal rights may apply; however, PullSight is offered for professional/business use.

Overages & Fair Use. If you exceed plan limits, PullSight may throttle, queue, charge overage fees if applicable, or require an upgrade.

13) Third-Party Materials & Links

The Services may display or rely on content, APIs, libraries, or websites of third parties (“Third-Party Materials”), including GitHub and Model Providers. We do not control and are not responsible for Third-Party Materials. Your use is subject to those providers’ terms.

14) Warranties; Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULLSIGHT AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE. AI/ML FEATURES MAY PRODUCE UNEXPECTED OR INCORRECT RESULTS; YOU USE OUTPUTS AT YOUR OWN RISK.

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY YOU TO PULLSIGHT IN THE 6 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR USD 100, WHICHEVER IS GREATER. NOTHING LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

16) Indemnification

You will defend, indemnify, and hold harmless PullSight and its affiliates, officers, directors, employees, and agents from and against any third-party claims, losses, and expenses (including reasonable legal fees) arising from: (i) your Customer Content; (ii) your use of the Services in violation of these Terms or law; or (iii) allegation that your inputs or use infringe or violate third-party rights.

17) Marketing References

We may identify your organization (name and logo) as a PullSight customer on our Website and in sales materials. You may likewise refer to PullSight publicly as your vendor. Either party may revoke this right with written notice.

18) Export Control & Sanctions

You represent you are not subject to sanctions and will not use the Services in violation of export control or sanctions laws, including those of the EU, UK, and United States. You will not permit access from embargoed jurisdictions or to prohibited parties.

19) Dispute Resolution; Governing Law; Venue

Good-Faith Resolution. Before filing a claim, the parties will attempt to resolve disputes in good faith within 30 days after written notice.

Governing Law & Venue. These Terms are governed by the laws of Bulgaria, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Sofia, Bulgaria (Sofia City Court/Sofia Appellate Court) for all disputes not subject to mandatory arbitration or consumer fora under applicable law. No arbitration clause applies unless the parties later agree in writing.

Injunctive Relief. Either party may seek injunctive or equitable relief in court to protect confidential information or intellectual property.

20) Survival

Sections that by their nature should survive (including Fees, IP, Customer Content & Outputs, Confidentiality, Disclaimers, Limitations, Indemnity, Export, Governing Law, and this Survival clause) will survive termination.

21) Assignment

You may not assign or transfer these Terms without our prior written consent; any attempted assignment is void. We may assign these Terms (e.g., in connection with a reorganization, merger, acquisition, or asset transfer).

22) Waiver; Severability

Failure to enforce a provision is not a waiver. If any provision is held invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary so the remaining Terms remain in full force.

23) Access Outside Your Country

You are responsible for compliance with local laws. We do not represent the Services are appropriate or available in all jurisdictions; access where illegal is prohibited.

24) Electronic Communications & Records

You consent to receive notices and records electronically and agree that such communications satisfy legal requirements that communications be in writing.

25) Entire Agreement; Order of Precedence

These Terms, the Privacy Policy, and any order form or online plan selection comprise the entire agreement and supersede prior agreements regarding the Services. In case of conflict, an executed order form (if any) controls, then these Terms, then policies referenced herein.

26) Support & Service Modifications

We may modify or discontinue the Services or features (including beta features) at any time. Unless expressly committed in a separate SLA, we have no obligation to provide support. You should retain copies of Customer Content in case of changes or discontinuation.

27) Contact

[PullSight legal entity name]
Address: [e.g., William Gladstone 46, Sofia 1000, Bulgaria]Email:legal@pullsight.ai / support@pullsight.ai